Refunds and Returns Policy
In-Store Purchases
Refunds are accepted within seven (7) days of purchase. All refunds will be returned in the original form of payment at time of purchase.
- Please purchase only what you need. Exchanges or returns will not be accepted on products that are purchased in overabundance.
- A receipt (paper or eReceipt through our Schnucks Rewards app) is required for any returns totaling over $10.
- Seasonal merchandise may be ineligible for an exchange and/or refund.
Delivery and Curbside Pickup
Refunds for Schnucks Delivers (Delivery and Curbside Pickup) orders placed through the Schnucks Rewards app and Schnucks.com/shop are accepted within seven (7) days from the date the order was picked up or delivered. Refund reasons include:
- Bad replacement item(s)
- Wrong item(s)
- Missing item(s)
- Missing order
- Damaged item(s)
- Spoiled perishable(s)
- Extra item(s)
For further assistance, please call our Customer Care team at 314-994-440 or 800-264-440 (toll free) and select option 1 for Schnucks Delivers. You may also submit a request on our contact us page.
Other refund exclusions may apply, including, but not limited to, gift card sales.
Guarantees and Promises
From product freshness to item availability, learn about the guarantees and promises we stand behind every day.